At Monny Lab all products are hand made to order so please expect a 5-7 working days delivery time unless otherwise stated on the homepage of this website or on the individual product page.
If you are in a mad rush and would like your order to arrive sooner than that, please contact us by using the online form or otherwise you can use the online chat. I will try to do my best to accommodate your request.
The cost of shipping to Italy is €7.20, managed by Poste Business. It takes 3-4 working days. FREE SHIPPING to Italy for orders over €50. Free shipping offer, cannot be used in conjunction with other coupons.
Postage on all orders outside Italy will be subject to the appropriate shipping costs depending on where the order is being delivered to.
CUSTOMS AND IMPORT TAXES
We really hope you will love your Monny Lab product but if for some reason you are not happy with your order please let us know within 7 days of it arriving via email with your order number and reason for your return.
You are able to exchange or return all orders within the 7 day time frame providing the product arrives safely back to us unworn, unmarked and with all labels still attached.
Please be aware that postage and packaging costs on all returns are to be covered by you and we suggest you retain a proof of postage for any returns sent back to us as we are unable to exchange or offer a refund should the order get lost on its return to us.
If you discover that any product brought from us is faulty then we will will of course repair, replace or refund you in full for the order excluding the cost of initial postage and return postage. Refunds on faulty products are limited to 30 days after purchase.
Sadly we cannot offer refunds for custom or personalised orders unless a fault is found.
One last thing, sorry but we do not offer refunds or exchanges on any sale products unless they are faulty.